Whether you’d like to explore Fitness Professionals Insurance Online options, request a quote, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Fitness Professionals Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The Insurance Council of Australia's submission of a strengthened General Insurance Code of Practice to ASIC on 22 October 2026 is a significant development for policyholders who rely on clear claims handling, timely communication and fair treatment. For fitness professionals, the reform is less about changing day-to-day training risk and more about what happens after a client injury, property damage incident, equipment loss or business disruption becomes an insurance claim. - read more
Australia’s latest data breach reporting has again highlighted how exposed service businesses can be when they collect personal and health-related information. While the headline sectors often include healthcare, finance and professional services, the message is highly relevant for gyms, personal trainers, yoga instructors, pilates studios and online coaches. - read more
Recent insurance industry warnings about storm, flood and bushfire exposure are a timely reminder for Australian fitness businesses to check whether their cover still matches the way they operate. For gyms, boutique studios, personal trainers and instructors using hired venues, severe weather is not only a property issue. It can interrupt classes, damage equipment, affect access to premises and create safety obligations for clients and staff. - read more
Recent insurance industry reporting has again put underinsurance in the spotlight, with small businesses being urged to check whether their policy limits still match the real cost of repairing, replacing and reopening after a loss. For Australian fitness professionals, this is not just an issue for large commercial premises. - read more
Professional indemnity insurance is a form of coverage designed to protect business professionals against claims of negligence or breaches of duty in their work. For those in consultancy or advisory roles, such as fitness trainers, this insurance is particularly relevant. - read more
Fitness professionals in Australia may face insurance requirements from contracts, venues, associations, landlords, councils or workplace obligations. This guide explains when insurance may be required and what to check before you train clients, run classes or open a fitness business. - read more
Fitness professionals should understand how exclusions, activity disclosure, work locations, subcontractors and scope of practice can affect whether an insurance policy responds to a claim. - read more
Fitness professionals can face different insurance considerations depending on whether they train clients one-on-one, teach classes, run sessions online, work across multiple locations or operate a gym or studio. This guide explains how role, setting and business model can affect the types of cover to consider. - read more
Knowledgebase
Flood Insurance: A specific type of property insurance that covers losses and damage caused by flooding.
