We also value your feedback and suggestions — they help us continually improve the Fitness Professionals Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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New broker compliance data has put a spotlight on an issue that matters to every fitness professional who relies on public liability, professional indemnity or broader business insurance: renewal timing and communication. On 18 June 2026, Insurance Business reported that the Insurance Brokers Code Compliance Committee`s 2025 Annual Data Report recorded 5,417 breaches of the Insurance Brokers Code of Practice affecting 14,842 clients. - read more
In a significant move to support its members, HESTA has announced an average 12% reduction in insurance fees across all cover types, effective from 1 July 2026. This initiative is part of a broader strategy to provide more accessible and affordable insurance coverage for its members, many of whom are professionals in the fitness industry. - read more
In a strategic move within the Australian insurance sector, EML Group has acquired a majority stake in Guild Insurance. This partnership is set to open up growth opportunities and accelerate the development of technology and artificial intelligence within the industry. - read more
The New South Wales (NSW) government has announced a parliamentary inquiry to examine the Emergency Services Levy (ESL), a significant factor contributing to escalating insurance premiums for businesses across the state. This initiative aims to explore potential reforms that could alleviate the financial burden on small and medium-sized enterprises (SMEs). - read more
As a fitness professional, maintaining an environment that is both safe and supportive for your clients is vital. However, just one mishap can put your entire career at risk. This is where insurance plays an essential role. It offers a safety net, protecting you against unexpected liability claims. - read more
Professional indemnity insurance is a form of coverage designed to protect business professionals against claims of negligence or breaches of duty in their work. For those in consultancy or advisory roles, such as fitness trainers, this insurance is particularly relevant. - read more
In the world of fitness, insurance plays a vital role in safeguarding both the professionals and their businesses. Whether you're a trainer, a gym owner, or a fitness instructor, having the right insurance coverage is essential. It not only protects against unforeseen circumstances but also ensures smooth operation without the looming worry of potential financial hits. - read more
In the vibrant and dynamic world of fitness, the role of insurance cannot be overstated. For fitness instructors and trainers in Australia, ensuring you have the right coverage is vital not only for your peace of mind but also for the sustainability of your career. - read more
Knowledgebase
Insurance Deductible: That part of an insurance claim that must be paid by an insured person before the the balance is paid by the insurer.
