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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In the vibrant and dynamic world of fitness, the role of insurance cannot be overstated. For fitness instructors and trainers in Australia, ensuring you have the right coverage is vital not only for your peace of mind but also for the sustainability of your career. - read more
In the world of fitness, insurance plays a vital role in safeguarding both the professionals and their businesses. Whether you're a trainer, a gym owner, or a fitness instructor, having the right insurance coverage is essential. It not only protects against unforeseen circumstances but also ensures smooth operation without the looming worry of potential financial hits. - read more
Professional indemnity insurance is a form of coverage designed to protect business professionals against claims of negligence or breaches of duty in their work. For those in consultancy or advisory roles, such as fitness trainers, this insurance is particularly relevant. - read more
As a fitness professional, maintaining an environment that is both safe and supportive for your clients is vital. However, just one mishap can put your entire career at risk. This is where insurance plays an essential role. It offers a safety net, protecting you against unexpected liability claims. - read more
AUSactive, Australia's leading body for the exercise and active health sector, has announced the launch of a new insurance product tailored specifically for fitness professionals. This initiative, developed in collaboration with global insurance broker Marsh, aims to provide enhanced protection while offering lower premiums compared to existing market options. - read more
In a significant policy shift, Australian health insurers will begin offering rebates for a range of natural therapies, including Yoga, Pilates, Tai Chi, Shiatsu, Naturopathy, Western herbal medicine, and the Alexander Technique, starting early 2026. This change follows legislative amendments allowing these therapies to be covered under private health insurance for the treatment of health conditions or as part of health management programs. - read more
The Australian fitness industry has experienced significant growth over the past decade, driven by an increasing health consciousness among Australians. Reports indicate that nearly half of young Australians regularly visit gyms or health centres, reflecting a cultural shift towards prioritising fitness and wellbeing. - read more
AUSactive, Australia's peak body for the exercise and active health sector, has announced a significant partnership with Health Partners, a not-for-profit health fund with over 85 years of service to South Australians. This collaboration recognises eligible AUSactive Personal Trainers and fitness businesses as approved providers, allowing Health Partners members to claim benefits for personal training sessions, classes, and gym memberships under their Extras policy when part of a medically necessary health management plan. - read more
