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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australia’s latest data breach reporting has again highlighted how exposed service businesses can be when they collect personal and health-related information. While the headline sectors often include healthcare, finance and professional services, the message is highly relevant for gyms, personal trainers, yoga instructors, pilates studios and online coaches. - read more
Recent insurance industry warnings about storm, flood and bushfire exposure are a timely reminder for Australian fitness businesses to check whether their cover still matches the way they operate. For gyms, boutique studios, personal trainers and instructors using hired venues, severe weather is not only a property issue. It can interrupt classes, damage equipment, affect access to premises and create safety obligations for clients and staff. - read more
Recent insurance industry reporting has again put underinsurance in the spotlight, with small businesses being urged to check whether their policy limits still match the real cost of repairing, replacing and reopening after a loss. For Australian fitness professionals, this is not just an issue for large commercial premises. - read more
Recent insurance industry attention on taxes and levies added to premiums is a timely reminder for Australian fitness operators: the headline price of a policy is not always driven only by the insurer's base premium. Government charges, emergency services funding arrangements and other statutory costs can all affect what a gym owner, personal trainer, yoga instructor or group fitness provider ultimately pays. - read more
In the world of fitness, insurance plays a vital role in safeguarding both the professionals and their businesses. Whether you're a trainer, a gym owner, or a fitness instructor, having the right insurance coverage is essential. It not only protects against unforeseen circumstances but also ensures smooth operation without the looming worry of potential financial hits. - read more
Fitness professionals in Australia may face insurance requirements from contracts, venues, associations, landlords, councils or workplace obligations. This guide explains when insurance may be required and what to check before you train clients, run classes or open a fitness business. - read more
Fitness professionals can face different insurance considerations depending on whether they train clients one-on-one, teach classes, run sessions online, work across multiple locations or operate a gym or studio. This guide explains how role, setting and business model can affect the types of cover to consider. - read more
Professional indemnity insurance is a form of coverage designed to protect business professionals against claims of negligence or breaches of duty in their work. For those in consultancy or advisory roles, such as fitness trainers, this insurance is particularly relevant. - read more
Knowledgebase
Underwriting: The process by which an insurer determines the risk of insuring a client and decides the terms of coverage.
